MAS PARTS HUB

MAS Parts - B2B Claims & Returns Policy

1. Scope of Application (B2B Only)

This Claims and Returns Policy applies exclusively to business-to-business (B2B) transactions. MAS Parts supplies automotive parts solely to registered business entities such as workshops, dealers, fleet operators, and resellers. By placing an order, the Buyer confirms professional status and waives any consumer protection rights to the maximum extent permitted by applicable law.

2. Legal Relationship Between the Parties

The Buyer acts as a professional entity with technical expertise. The contractual relationship is governed by freedom of contract principles applicable to B2B trade. Consumer sales regulations, including extended warranty and reversal of burden of proof, shall not apply.

3. Subject of Sale and Limitation of Performance

MAS Parts supplies automotive parts as individual goods. MAS Parts does not sell a repair service, diagnostic service, or guaranteed outcome. No assurance is given that the supplied part will resolve the vehicle issue diagnosed by the Buyer or its customer.

4. Parts Selection and Technical Information Disclaimer

Any assistance provided by MAS Parts regarding parts selection is based exclusively on manufacturer catalogs, VIN decoding tools, and third-party databases. Such assistance is advisory only and does not constitute a guarantee of physical compatibility, suitability for a specific repair outcome, or completeness of diagnosis.

5. Buyer Responsibilities Prior to Ordering

• Verify VIN accuracy and vehicle specification
• Confirm absence of vehicle modifications or disclose them in writing
• Confirm OEM part number where required
• Ensure correct diagnosis prior to ordering

6. Delivery Inspection and Acceptance

The Buyer is obliged to inspect the goods immediately upon delivery. Signing the delivery document without remarks constitutes unconditional acceptance of quantity and visible condition.

7. Claims Notification Deadlines

• Visible damage or transport damage: within 24 hours of delivery with carrier damage report
• Incorrect or non-conforming item: within 48 hours of delivery
• Hidden manufacturing defects: within 7 days of installation, but no later than 14 days from delivery

8. Mandatory Documentation for Any Claim

• Completed B2B Claim Form
• Photographs of the part, labels, and packaging
• Invoice and delivery reference
• Vehicle VIN
• Completed Installation Report signed by mechanic
• Carrier damage protocol (if applicable)

9. Burden of Proof

In all B2B claims, the burden of proof rests solely with the Buyer. Documentation and records held by MAS Parts, including pre-shipment photographs and warehouse logs, shall prevail unless proven otherwise.

10. Claims Related to Parts Selection

Claims based on incorrect parts selection may be accepted only where the supplied part is catalogually incorrect for the VIN provided and the error resulted exclusively from MAS Parts internal processes.

11. Exclusions from Parts Selection Claims

• Vehicles with modifications or undocumented repairs
• Vehicles with multiple catalog-approved part variants
• Trial installation or test fitting
• Parts installed despite visible incompatibility

12. Manufacturing Defects

All alleged manufacturing defects require physical return of the part for inspection. Claims submitted without allowing technical examination shall be rejected. MAS Parts reserves the right to involve manufacturers or certified experts.

13. Unconfirmed Defects

If inspection confirms no defect, the Buyer shall bear all costs related to logistics, inspection, and administrative handling.

14. Transport Liability

MAS Parts liability for transport ends upon handover to the carrier under agreed Incoterms. No claims for transport damage shall be accepted without an official damage report issued at delivery.

15. Returns Policy

Returns of non-defective goods are accepted solely upon prior written approval from MAS Parts. All transport, customs, and handling costs are borne entirely by the Buyer.

16. Electrical and Electronic Parts

Electrical and electronic components are non-returnable once installed or connected, unless a manufacturing defect is confirmed.

17. Limitation of Liability

MAS Parts shall not be liable for indirect or consequential damages, including labor costs, vehicle downtime, diagnostic expenses, loss of profit, or contractual penalties.

18. Set-Off and Retention Prohibited

The Buyer is not entitled to withhold payments or set off alleged claims against MAS Parts invoices.

19. Governing Law and Jurisdiction

This Policy and all related contracts shall be governed by Polish law. Exclusive jurisdiction lies with the competent courts of Poland, unless otherwise agreed in writing.

20. Final Provisions

MAS Parts reserves the right to amend this Policy. The version valid on the order date shall apply.

21. Personal Data Processing, Data Retention and Marketing Communication

1. By placing an order with MAS Parts, the Buyer acknowledges that MAS Parts processes personal and business-related data in accordance with Act No. 90/2018 on Data Protection and the Processing of Personal Data and Regulation (EU) 2016/679 (GDPR), as applicable in Iceland.
2. Personal data is processed for the purposes of:
   • order processing and fulfilment,
   • international logistics and delivery to Iceland,
   • invoicing, accounting and statutory obligations,
   • handling complaints, returns and claims,
   • internal archiving and protection against legal claims.
3. The conclusion of a purchase transaction constitutes acceptance that data related to the Buyer, including identification details, contact information, purchase history and correspondence, will be stored and retained for the duration required by applicable laws and the legitimate business interests of MAS Parts.
4. In the context of an existing business relationship, MAS Parts may use the Buyer's contact details to send information concerning:
   • products and spare parts similar to those previously purchased,
   • commercial offers and availability updates,
   • newsletters and business-related communications.
5. The Buyer has the right to object to or unsubscribe from marketing communications at any time, free of charge, by:
   • using the unsubscribe option included in electronic communications, or
   • contacting MAS Parts via officially designated contact details.
6. Withdrawal of consent or objection to marketing communications does not affect the lawfulness of data processing carried out prior to such withdrawal and does not affect data retention required for legal, accounting or claims-related purposes.
7. MAS Parts does not sell personal data and does not transfer personal data to third parties for independent marketing purposes unless required by law or based on a separate legal basis.
8. Personal data is retained only for as long as necessary to fulfil contractual obligations, comply with statutory requirements, and safeguard the legitimate interests of MAS Parts, after which it may be deleted or anonymised in accordance with applicable regulations.